Help & Support
How Can We Help You?
Find answers to common questions and learn how to get the most out of DeepASIN.
Getting Started
What is DeepASIN?
DeepASIN is a Chrome extension and web application that helps Amazon sellers extract backend listing data from Seller Central for any ASIN. It provides access to valuable product information that can help you optimize your listings and research competitors.
How to Install the Chrome Extension
- Download the DeepASIN Chrome extension from the Chrome Web Store or load it as an unpacked extension.
- Open Chrome and navigate to
chrome://extensions/
- Enable "Developer mode" using the toggle in the top-right corner.
- Click "Load unpacked" and select the DeepASIN extension directory.
- The extension should now appear in your Chrome toolbar.
Note: You must be logged into your Amazon Seller Central account to use DeepASIN.
Creating an Account
While the Chrome extension can be used without an account (with limited features), creating an account allows you to:
- Track your extraction history
- Purchase additional credits
- Access the web dashboard
- Export and save data
To create an account:
- Click the "Sign In" button in the top-right corner of the website.
- Click "Create Account" on the sign-in page.
- Fill in your details and create a password.
- Verify your email address by clicking the link sent to your inbox.
Using the Extension
Extracting Data from Amazon Product Pages
Once the extension is installed, you can extract backend data from any Amazon product page:
- Navigate to any Amazon product page.
- Ensure you're logged into your Amazon Seller Central account.
- Click the DeepASIN button that appears on the page.
- The extension will extract the backend data and display it in a popup.
Understanding the Data
The extracted data includes valuable information from Amazon's backend systems, including:
- Product details (title, description, bullet points)
- Backend search terms and keywords
- Category information
- Pricing data
- Inventory information
- And much more
Saving and Exporting Data
After extracting data, you can:
- View it directly in the extension popup
- Save it to your account for later reference
- Export it as JSON for use in other tools
- Access it from the web dashboard
Credits System
How Credits Work
DeepASIN uses a credit-based system:
- Each extraction costs 1 credit
- New accounts start with 3 free credits
- Additional credits can be purchased in packs
- Credits do not expire
Credit Packs
We offer several credit pack options:
- Starter: 25 credits for $5 ($0.20 per credit)
- Pro: 100 credits for $15 ($0.15 per credit)
- Power: 250 credits for $29 ($0.12 per credit)
Data Caching
To help you save credits, DeepASIN caches extracted data:
- Free plan: Data is cached for 24 hours
- Starter plan: Data is cached for 7 days
- Pro plan: Data is cached for 30 days
- Power plan: Unlimited data cache
If you extract data for an ASIN that's already in your cache, no additional credit will be used.
Data Extraction
What Data is Extracted
DeepASIN extracts data from Amazon's reconciledDetailsV2
API, which includes:
- Product title, description, and bullet points
- Backend search terms and keywords
- Category and browse node information
- Pricing data
- Inventory information
- Product dimensions and weight
- Images and media
- Variation information
- And much more
Data Accuracy
The data extracted by DeepASIN comes directly from Amazon's backend systems and is the same data that sellers see in Seller Central. However, please note:
- Data is only as current as Amazon's systems
- Some fields may be empty if the seller hasn't provided that information
- Amazon may update their API at any time, which could affect the data available
Data Privacy
DeepASIN takes data privacy seriously:
- We only store the data you explicitly save
- Your Seller Central credentials are never accessed or stored
- All data is encrypted in transit and at rest
- You can delete your saved data at any time
Troubleshooting
Extension Not Working
If the extension isn't working properly, try these steps:
- Ensure you're logged into your Amazon Seller Central account
- Refresh the Amazon product page
- Disable and re-enable the extension
- Clear your browser cache and cookies
- Restart your browser
Error Messages
Common error messages and their solutions:
- "Not logged in to Seller Central": You need to log in to your Amazon Seller Central account.
- "ASIN not found": The product page doesn't have a valid ASIN or the ASIN isn't recognized.
- "API error": There was an error communicating with Amazon's API. Try again later.
- "No credits remaining": You've used all your credits. Purchase more to continue.
Data Not Loading
If data isn't loading properly:
- Check your internet connection
- Ensure you're on a valid Amazon product page
- Verify that you're logged into Seller Central
- Try a different browser or device
Account & Billing
Managing Your Account
You can manage your account settings from the dashboard:
- Update your profile information
- Change your password
- View your credit balance
- See your extraction history
Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
Refund Policy
We do not offer refunds for unused credits. However, since credits do not expire, you can use them at any time in the future.
Cancellation
Since we don't offer subscriptions, there's nothing to cancel. Your account will remain active, and you can use your credits whenever you need them.
Contact Us
If you need further assistance, please don't hesitate to contact our support team:
- Email: support@deepasin.com
- Response Time: Within 24 hours (business days)