Help & Support

How Can We Help You?

Find answers to common questions and learn how to get the most out of DeepASIN.

Getting Started

What is DeepASIN?

DeepASIN is a Chrome extension and web application that helps Amazon sellers extract backend listing data from Seller Central for any ASIN. It provides access to valuable product information that can help you optimize your listings and research competitors.

How to Install the Chrome Extension

  1. Download the DeepASIN Chrome extension from the Chrome Web Store or load it as an unpacked extension.
  2. Open Chrome and navigate to chrome://extensions/
  3. Enable "Developer mode" using the toggle in the top-right corner.
  4. Click "Load unpacked" and select the DeepASIN extension directory.
  5. The extension should now appear in your Chrome toolbar.

Note: You must be logged into your Amazon Seller Central account to use DeepASIN.

Creating an Account

While the Chrome extension can be used without an account (with limited features), creating an account allows you to:

  • Track your extraction history
  • Purchase additional credits
  • Access the web dashboard
  • Export and save data

To create an account:

  1. Click the "Sign In" button in the top-right corner of the website.
  2. Click "Create Account" on the sign-in page.
  3. Fill in your details and create a password.
  4. Verify your email address by clicking the link sent to your inbox.

Using the Extension

Extracting Data from Amazon Product Pages

Once the extension is installed, you can extract backend data from any Amazon product page:

  1. Navigate to any Amazon product page.
  2. Ensure you're logged into your Amazon Seller Central account.
  3. Click the DeepASIN button that appears on the page.
  4. The extension will extract the backend data and display it in a popup.

Understanding the Data

The extracted data includes valuable information from Amazon's backend systems, including:

  • Product details (title, description, bullet points)
  • Backend search terms and keywords
  • Category information
  • Pricing data
  • Inventory information
  • And much more

Saving and Exporting Data

After extracting data, you can:

  • View it directly in the extension popup
  • Save it to your account for later reference
  • Export it as JSON for use in other tools
  • Access it from the web dashboard

Credits System

How Credits Work

DeepASIN uses a credit-based system:

  • Each extraction costs 1 credit
  • New accounts start with 3 free credits
  • Additional credits can be purchased in packs
  • Credits do not expire

Credit Packs

We offer several credit pack options:

  • Starter: 25 credits for $5 ($0.20 per credit)
  • Pro: 100 credits for $15 ($0.15 per credit)
  • Power: 250 credits for $29 ($0.12 per credit)

Data Caching

To help you save credits, DeepASIN caches extracted data:

  • Free plan: Data is cached for 24 hours
  • Starter plan: Data is cached for 7 days
  • Pro plan: Data is cached for 30 days
  • Power plan: Unlimited data cache

If you extract data for an ASIN that's already in your cache, no additional credit will be used.

Data Extraction

What Data is Extracted

DeepASIN extracts data from Amazon's reconciledDetailsV2 API, which includes:

  • Product title, description, and bullet points
  • Backend search terms and keywords
  • Category and browse node information
  • Pricing data
  • Inventory information
  • Product dimensions and weight
  • Images and media
  • Variation information
  • And much more

Data Accuracy

The data extracted by DeepASIN comes directly from Amazon's backend systems and is the same data that sellers see in Seller Central. However, please note:

  • Data is only as current as Amazon's systems
  • Some fields may be empty if the seller hasn't provided that information
  • Amazon may update their API at any time, which could affect the data available

Data Privacy

DeepASIN takes data privacy seriously:

  • We only store the data you explicitly save
  • Your Seller Central credentials are never accessed or stored
  • All data is encrypted in transit and at rest
  • You can delete your saved data at any time

Troubleshooting

Extension Not Working

If the extension isn't working properly, try these steps:

  1. Ensure you're logged into your Amazon Seller Central account
  2. Refresh the Amazon product page
  3. Disable and re-enable the extension
  4. Clear your browser cache and cookies
  5. Restart your browser

Error Messages

Common error messages and their solutions:

  • "Not logged in to Seller Central": You need to log in to your Amazon Seller Central account.
  • "ASIN not found": The product page doesn't have a valid ASIN or the ASIN isn't recognized.
  • "API error": There was an error communicating with Amazon's API. Try again later.
  • "No credits remaining": You've used all your credits. Purchase more to continue.

Data Not Loading

If data isn't loading properly:

  • Check your internet connection
  • Ensure you're on a valid Amazon product page
  • Verify that you're logged into Seller Central
  • Try a different browser or device

Account & Billing

Managing Your Account

You can manage your account settings from the dashboard:

  • Update your profile information
  • Change your password
  • View your credit balance
  • See your extraction history

Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay

Refund Policy

We do not offer refunds for unused credits. However, since credits do not expire, you can use them at any time in the future.

Cancellation

Since we don't offer subscriptions, there's nothing to cancel. Your account will remain active, and you can use your credits whenever you need them.

Contact Us

If you need further assistance, please don't hesitate to contact our support team:

  • Email: support@deepasin.com
  • Response Time: Within 24 hours (business days)

Send Us a Message